BOOKING

• Why do you collect deposits for bookings?

At Solely Nail Brand, our team works on commission, a deposit decrease no-show appointments.

• How do I cancel my appointment?

You can cancel your appointment by calling or emailing us.

• Can I bring my kid or pet?

We love babies & pets, but due to the nature of our environment, we do not allow children who are not being serviced or pets of any kind.

• What form of payment do you accept?

We are a cashless establishment; we accept payment in the form of debit and credit cards. Apple pay is accepted as well.

ONLINE ORDERS

• How long will it take my order to ship?

Most orders will ship within 48 hours; orders can take 3-5 days to receive.

• ​What is your Return/exchange policy?

Return/exchange inquiries are handled on an individual case; we do our best to ensure quality control. If the item is received defective, please contact us within 5 days to request a replacement.

• Can I cancel/ change my order?

There is a very small window between the time the order is placed and when it can be changed or canceled. As long as the order has not been processed and shipped, we can cancel the order. Once the order has been shipped, we can no longer cancel or make changes to the order.

Do you ship internationally?

At this time, we only ship within the United States.

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MEMBERSHIPS

• How often will I be billed for my membership?

Memberships are billed every year.

• Can I cancel my membership?

Yes, you can cancel at any time.

• Will I be refunded if I cancel my membership?

Memberships are non-refundable, but any credits and discounts associated with the membership will continue until it expires.

• Can I share my membership?​

No, you cannot share or transfer memberships.

GIFTCARDS

• Can I purchase a physical gift card?

At this time, we only offer digital gift cards

• Do gift cards expire?

Gift cards expire after 1 year.

• How can I redeem my gift card?

Gift cards can be used for services and products purchased in-store.

• Can I gift a gift card?

Yes, please call or send us an email, and we can assist with this process.

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Privacy Policy

• At Solely Nail Brand, your privacy is important to us. We collect only the personal information necessary to provide our services, process orders, and communicate with you. This may include your name, email, phone number, and payment details.

• We do not share, sell, or rent your personal information to third parties. Your data is stored securely and used solely for purposes related to your interaction with our website and services.

• By using our website, you consent to the collection and use of your information as described in this policy. For questions or concerns about your privacy, please contact us at [info@solelynailbrand.com].